Chat first, because the agent can see the account
The chat window stays open around the clock in Bahasa Melayu, English and Mandarin. Whoever picks it up already has the balance, the attached bonus and the last transaction in front of them, so a second round of questions is rare.
When a cashout is still moving through the queue, the agent names the stage it has reached instead of sending you off to check again later.
The other ways through
Promotion alerts go out over Telegram, WhatsApp suits players who like keeping everything in one thread, and anything that needs a document attached is better sent by email.
Whichever one you use, the reply carries the same account detail: the balance in MYR, the turnover left on a deposit bonus, and the rebate credited for the week.